• How can I change or remove a beneficiary on my account?

  Please call us at 1-888-201-6505 if you would like to add or make adjustments to your beneficiary allocation.

• What is the Citizens Access routing number?

  The routing transit number (ABA) for Citizens Access is 011601443.

• How do I change my contact information?
  Nearly all of your contact information can be updated online, simply sign in to access your account and navigate to your profile page from the Manage Accounts menu, where some information may be updated. For all other updates, you can call us at 888-201-6505.
• Where can I find my account number?

  Once you sign in to our website:

  • Select the relevant account
  • Click to view all Account Details
  • Next to Account Number, select "Show" to unmask all the digits of your account number
  • Select "Hide" to mask all but the last four digits of your account number.
• How many beneficiaries can I add to my account?
  You can add up to 15 beneficiary profiles to your account. If you would like to add or make adjustments to your beneficiary allocation, you can call us at 888-201-6505
• How do I notify Citizens Access about the death of an account owner?
  For more information, you can call us at 888-201-6505.
• How do I close my account?

  You may close your account online by calling us at 888-201-6505.

  Please note: Upon account closure, you will receive all interest accrued through the day before your account is closed. If you are closing your online Citizens Access online CD within the 10-day grace period, you will receive interest earned through maturity.

• How can I get a paper copy of my statement?
  At Citizens Access our focus is on ensuring we consistently offer our customers some of the best savings rates available. To support that effort, we have determined that we will stay true to our digital roots, and continue to be a paperless bank. Our statements are available to you 24/7 when you sign into your account, and while we didn't design them to be delivered by mail, we did design them so you can easily print them from home, the office or your neighborhood print shop.
• How do I add beneficiaries to my account?
  You can add up to 15 beneficiary profiles to your account. If you would like to add or make adjustments to your beneficiary allocation, you can call us at 888-201-6505.
• What should I do if I am a surviving beneficiary?
  For more information, you can call us at 888-201-6505.
• How often will I receive my online account statements?
  Primary account owners receive combined statements which are generated monthly based on the opening date of their first account. For example, if you opened your first account on June 10, your first statement will be generated on July 10. For your added convenience an email notification will be sent when your monthly statement is available online.
• When will I receive my 1099-INT tax form(s)?

  Your 1099-INT tax form will be generated and available online to primary account owners by January 31. To view and print a copy of the form:

  • Sign in to your online bank account
  • Select "Communications"
  • Select "Statements & Tax Form"

  Please Note: 1099-INT tax forms are not sent by mail and you must earn at least $10 in interest to receive a 1099-INT

• Do you offer account alerts and notifications?
  Yes, simply sign into your account and select Alerts from the Communications menu to view your alerts.
• Can I create an alert specific to my account?
  Yes, simply sign into your account and select Manage Alerts from the Communications menu to manage or establish your alerts.

Have more questions? Get more answers in our full FAQs section.