Site Requirements

Suggestions to optimize your experience.

Tips for ideal speed and functionality

It is our mission to make sure we always provide you with the best experience possible. While most browsers will allow you to access our site, older versions may limit your ability to access some of the site functionality.

To ensure you get the most from your visit, our recommendations to optimize your citizensaccess.com experience are listed below.

Minimum browser requirements for desktop PCs, Windows 7 or higher operating system	Minimum browser requirements for Mac OS version 10.9 or higher operating system
Chrome 56 or higher	Safari 10 or higher
Firefox 51 or higher	Chrome 56 or higher
Edge (Windows 10 or higher)	Your browser should support TLS version 1.2 or higher
Your browser should support TLS version 1.2 or higher

Apple iOS 13 or higher	Android 7.0 or higher
You will also need access to the Internet using the default browser(s) included by your mobile device or the latest Citizens mobile banking app.

Plugins

Adobe Acrobat Reader: For viewing PDF files. Download Acrobat Reader
Java: For viewing interactive calculators. Download Java

Screen Resolution

The site is best viewed at a screen resolution of 1024x768 and above.

Use of Cookies

For a more personalized site experience citizensaccess.com will pass small pieces of data (cookies) from our web server to your browser. This data is saved on your browser so that we can easily recognize you, and some of your preferred settings, on your future visits.

To learn more about managing your browser's ability to accept cookies, simply select "Help" from your browser's toolbar.

Use of JavaScript

Many of citizensaccess.com's interactive features, including our online tools, utilize a scripting language called JavaScript. In order for you to fully utilize these enhanced features, JavaScript must be enabled on your browser.

To learn more about enabling JavaScript, simply select “Help” from your browser's toolbar.