Site Requirements

Suggestions to optimize your experience.

Tips for Ideal Speed and Functionality

It is our mission to make sure we always provide you with the best experience possible. While most browsers will allow you to access our site, older versions may limit your ability to access some of the site functionality.

To ensure you get the most from your visit, our recommendations to optimize your citizensaccess.com experience are listed below.

Minimum Browser Requirements for Online Banking

Minimum browser requirements for desktop PCs, Windows 7 or higher operating system

  • Chrome 56 or higher
  • Firefox 51 or higher
  • Edge (Windows 10 or higher)
  • Your browser should support TLS version 1.2 or higher

Minimum browser requirements for Mac OS version 10.9 or higher operating system

  • Safari 10 or higher
  • Chrome 56 or higher
  • Your browser should support TLS version 1.2 or higher

Minimum Requirements for Mobile Banking

Apple iOS 16 or higher

Android 9.0 or higher

You will also need access to the Internet using the default browser(s) included by your mobile device or the latest Citizens mobile banking app.

Screen Resolution

The site is best viewed at a screen resolution of 1024x768 and above.

Use of Cookies

For a more personalized site experience citizensaccess.com will pass small pieces of data (cookies) from our web server to your browser. This data is saved on your browser so that we can easily recognize you, and some of your preferred settings, on your future visits.

To learn more about managing your browser's ability to accept cookies, simply select "Help" from your browser's toolbar.

© Citizens Financial Group, Inc. All rights reserved. Citizens Access® is a division of Citizens Bank, N.A. Member FDIC