• Is there a minimum opening deposit needed to open a Citizens Access CD?

  Yes, the minimum deposit required to open a Citizens Access CD is $5,000.

• Will I receive a physical certificate for my Citizens Access CD?

  No. You will not receive a certificate for your Citizens Access CD, however, you will receive a document that provides all the details of your account. Simply sign in to your account and you’ll find it in your Documents & Notices under the Communications section.

• How is interest on my Citizens Access CD calculated?

  Your Citizens Access CD is a fixed rate account and you will be paid the disclosed interest rate until the original maturity date of your account. Interest is calculated based on your daily balance and is compounded daily and paid monthly.

• Can I access my funds prior to my Citizens Access CD maturing?

  Yes, however, we do not offer partial withdrawals. In order to access your funds, you must close your Citizens Access CD.

  Please note: Withdrawals from Online CDs prior to maturity will be subject to an early withdrawal penalty. You may withdraw your entire balance from your Liquid CD as soon as 7 days after funding without penalty.

  Should you need assistance in closing your account, you can call us at 888-201-6505.

• Are my Citizens Access CDs FDIC insured?

  Yes, your Citizens Access CD accounts are FDIC insured up to the maximum allowed by law. Citizens Access and Citizens Bank, N.A. are treated as the same entity for the purpose of calculating FDIC insurance limits and deposits, under the FDIC certificate #57957. For more information about your own personal level of coverage, please visit the FDIC's Electronic Deposit Insurance Estimator (EDIE). 

• What happens to my Citizens Access CD at maturity?

  Your Citizens Access CD will automatically renew on its maturity date at the available rate for the same term, this is unless we have previously received instructions from you or new instructions are received within the 10-day grace period. You can define a maturity plan that meets your needs, including adding or removing funds, adjusting your term, or redeeming your Citizens Access CD. To establish your maturity plan, you can call us at 888-201-6505.

• What CD terms does Citizens Access offer?

  We offer 1-year, 2-year, 3-year, 4-year and 5-year Citizens Access Online CDs

• How do I make a deposit into my Citizens Access CD?

  You must provide your funding deposit within 10 days of account opening and no additional deposits can be made for the remainder of its term. Additional deposits are allowed only at maturity and during the grace period. 

• How do I receive interest earned on my Citizens Access CD?

  We offer two options for future interest payments:

  • By default, interest credits to Citizens Access CD principal
  • Alternatively, future interest payments can be transferred to a Citizens Access savings account or a linked external account from your "Account Details" page. Should you need assistance, you can call us at 888-201-6505.
• How do I fund my Citizens Access CD?

  You can easily fund your Citizens Access Online or Liquid CD account(s) in one of two ways:

  1. Online Funds Transfer - Citizens Access utilizes Plaid, an instant account verification service, to instantly link your external account to your Citizens Access account. Using the routing number and account number of your checking or savings account at another U.S. financial institution, you can link that external account to Citizens Access and then make an online transfer into your Citizens Access account.
  2. Deposit a check - Ensure the check is made payable to you from another U.S. financial institution (no foreign checks). Endorse the back of the check with your signature, your Citizens Access account number and ""For Deposit Only to Citizens Access"" on the endorsement line. You can deposit your check by signing into your account from your phone and selecting ""Deposit a Check"" from the Move Money menu and follow the on screen prompts. Alternatively, you can mail your check to us at the following address:

  Citizens Access
  PO Box 6801
  Carol Stream, IL 60197- 6801

  Please note, your initial Citizens Access CD deposit of at least $5,000 must be made within 10 days of account opening. Additionally, we will not accept cash deposits or wire transfers. All deposits to your accounts, regardless of how they are made, are subject to verification, final payment and our Funds Availability policy.

• What is the Citizens Access CD grace period?

  At maturity (the last day of your CD's term) you will have a 10-calendar-day grace period in which you can withdraw funds from your account without penalty.

• Are there penalties if I close my Citizens access CD before maturity?

  Citizens Access Online CD: Yes. We charge 90 days interest on the amount withdrawn for Citizens Access Online CD Accounts with terms of 12 months or less. For Citizens Access CD Accounts with terms greater than 12 months, we charge 180 days interest on the amount withdrawn. In certain circumstances, we may waive the early withdrawal penalty. See our Deposit Account Agreement for additional information.

  Citizens Access Liquid CD: No, you may withdraw your entire balance from your Citizens Access Liquid CD as soon as 7 days after funding with out penalty.

• What is the difference between a Citizens Access online CD and Citizens Access liquid CD?

  While everything we do at Citizens Access is online, our Citizens Access Online CD is a traditional CD which means you may not withdraw the funds until the maturity date and, in return, we guarantee you earn a fixed rate of interest. You will be subject to an early withdrawal penalty if you close your Citizens Access Online CD prior to maturity.

  Our Citizens Access Liquid CD is more flexible, allowing you to withdraw your entire balance as soon as 7 days after funding without penalty and, in return, we guarantee you will earn a fixed rate of interest.

  You can compare our CD offerings on our Savings & CD product page.

• What is a certificate of deposit (CD)?

  A CD is a savings vehicle, also known as a "time deposit," that’s used to grow your money over a given period of time.

  When you open a Citizens Online CD, you agree that you will not withdraw the funds until the maturity date, which varies from 1 to 5 years. In return, we guarantee you earn a fixed rate of interest.

Have more questions? Get more answers in our full FAQs section.